bet fugu Privacy Policy

1 Introduction and Scope

bet fugu is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy clearly states what types of information we collect, the purposes for which it is used, when it may be shared with third parties, and what control users have over their own information.

This policy applies to the website https://betfugu.cam, the bet fugu mobile app, and all related digital services. By using our services, you agree to this privacy policy.

bet fugu provides services only to those aged 21 or above. No information is collected from minors, and services are not provided to them. If we become aware that information belonging to a minor has been stored with us, we will delete it immediately.

2 Information We Collect

Certain information is required to create an account on bet fugu, manage transactions, and maintain service quality. Details of that information are given below.

2.1 Information Provided at Registration

When you open an account on bet fugu, you are required to provide the following information:

• Full name (as per National ID card or birth certificate)
• Date of birth (for age verification)
• Email address and mobile number
• Username and password
• Preferred deposit and withdrawal method (bKash, Nagad, Rocket, or Upay)

2.2 Identity Verification Documents

To verify financial transactions and prevent fraud, we may request identity verification documents in certain situations, which may include:

• Copy of National ID card or passport photo
• Screenshot confirming ownership of a mobile banking account
• A recent photograph if required

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access and usage patterns
• Cookie and session data
• Game play history and betting activity

2.4 Customer Support Communication Information

When you contact us via live chat or email, information from that conversation is stored. This is used to improve service quality and provide assistance in the future.

3 Purposes for Using Information

bet fugu uses collected information only for specific and legitimate purposes. The main reasons for using information are as follows:

3.1 Account Management and Service Delivery

Information is used to keep your account active, complete the login process, verify transactions, and ensure bonuses or rewards are delivered correctly. Information is also used to coordinate with mobile payment methods such as bKash, Nagad, Rocket, and Upay during deposit and withdrawal processes.

3.2 Security and Fraud Prevention

Information is used to prevent unauthorised access to accounts, identify suspicious transactions, and prevent prohibited activities such as creating multiple accounts. All transactions are kept secure using SSL encryption technology.

3.3 Ensuring Responsible Gaming

Monitoring user play patterns to identify problematic behaviour and provide necessary support is one of bet fugu's responsibilities. Detailed guidelines on this can be found in our Responsible Gaming section.

3.4 Communication and Promotions

With your consent, you may be contacted to inform you about new bonus offers, promotions, or important service updates. You may opt out of such communications at any time.

3.5 Platform Improvement

User experience is analysed to improve the site's design, game selection, and overall service quality.

4 Data Storage and Security Methods

bet fugu uses modern technology to keep your information secure. Details of our data security methods are given below.

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used for all types of data transfer. Passwords and sensitive financial information are stored using high-grade hashing methods.

4.2 Access Control

Only authorised staff may access user information for specific purposes. All staff are required to follow strict confidentiality rules, and the full history of data access is logged.

4.3 Data Retention Period

Information for active accounts is retained for the entire duration of account operation. When an account is closed, information is kept for a specified period in accordance with legal and business requirements, then securely deleted.

4.4 Handling Security Incidents

If a security breach occurs, we will notify affected users as quickly as possible and take the necessary steps.

5 Sharing Information with Third Parties

bet fugu never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis for specific operational needs.

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing, identity verification, and managing technical infrastructure. These partners may only access the information required for their specific task and operate under a confidentiality agreement.

5.2 Legal Obligations

We may be required to provide information in accordance with applicable laws in Bangladesh or under a lawful order from a competent authority. In such situations, only the necessary and specific information is provided.

5.3 Business Restructuring

In the event of a business merger, acquisition, or other corporate change, user information may be transferred to the new entity. Users will be notified in advance in such cases.

6 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the bet fugu platform. These help improve your browsing experience and ensure the site functions correctly.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the site — such as keeping login sessions active, remembering language preferences, and verifying security. There is no option to disable these.

6.2 Analytics Cookies

Analytics cookies are used to understand how much the site's pages are being used and which sections are most popular. It is possible to disable these cookies from your browser settings.

6.3 Cookie Control

Many types of cookies can be managed by changing your cookie preferences in your browser. However, please note that disabling essential cookies may cause some important features of the site to stop working.

7 User Rights

You have certain specific rights over your personal information, which bet fugu respects and works to uphold.

7.1 Right to Access Information

You may request details of the information stored about you at bet fugu at any time. Please contact our customer support for this.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you have the right to request a correction. This can be done through your account settings or via customer support.

7.3 Request to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be retained due to legal obligations or ongoing investigations.

7.4 Right to Opt Out of Promotional Communications

You may stop marketing or promotional communications at any time. This can be done via the unsubscribe link in emails you receive or through customer support.

8 Privacy Protection for Minors

bet fugu strictly provides services to those aged 21+. Age is verified at registration, and identity documents are requested in cases of doubt. If evidence is found that a minor has been registered by mistake, their account will be closed and the stored information will be deleted.

If you become aware that a minor has an account, please inform our customer support immediately.

9 International Data Transfers

bet fugu's servers or service provider partners may sometimes be located outside Bangladesh. In such cases, information may be transferred to another country. We impose contractual obligations to ensure an equivalent level of privacy protection in the countries to which information is transferred.

10 Changes to the Privacy Policy

bet fugu reserves the right to update this privacy policy at any time. If any significant changes are made, a notification will be sent to the registered email address or directly on the platform. Continued use of the site after changes will be taken to mean that you have agreed to the new policy.

The date of the most recent change will always be noted at the top of this page. It is recommended that you review this page regularly. To learn about the general rules of our services, see our Frequently Asked Questions list.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. bet fugu provides support 24 hours a day, 7 days a week, in both Bangla and English via live chat and email.

Email contact address: [email protected]

We make every effort to resolve all privacy-related complaints within a reasonable time. To learn more about bet fugu, read our About Us page.